Payment Help
HOW TO PAY FOR YOUR ORDER
We accept most international debit/credit cards.
PAY WITH A DEBIT/CREDIT CARD
- Enter checkout
- Select Debit/Credit Card as your payment method
- Confirm the transaction
- DONE
If your order cancellation request is approved, we’ll process your refund as soon as possible (Please note that a 5% deduction from the payment gateway fee will be applied.)
The reasons for payment failure can often be attributed to several factors, including:
Card Declined: This can happen if your credit or debit card has expired, there are insufficient funds in your account, or the card has been deactivated.
Incorrect Information: If you input incorrect credit card details, such as the card number, expiration date, or CVV code, the transaction may be declined.
3D Secure Lock: Sometimes, your bank may require you to verify the transaction by using a one-time password (OTP) sent to your phone or email. If you fail to input this code or input it incorrectly, the payment will not be successful.
Payment Limit or Card Restrictions: Your card may have a limit on the amount that can be paid in a single transaction or in a day. Check whether your card has such limits.
Bank Issues: There could be errors from your bank’s side or the Stripe payment system. Try the transaction again after some time or contact your bank for more information.
International Card Restrictions: Occasionally, your bank may block international payments or payments from specific locations. If you are attempting to make a payment from a location that is not your home country or from a country where your card is not accepted, the transaction may be declined.
If you encounter issues when making payments through Stripe, you should contact your bank or card issuer for further details and to resolve the issue.
FREQUENTLY ASKED QUESTIONS
Where do I apply coupons?
Coupons can be applied at checkout where you enter your shipping information.
My card was declined
We accept almost all international credit/debit cards. If your card was declined, please make sure that there were sufficient funds in your balance. If the issue persists, kindly try again with other credit cards.
Can’t find your issue? Contact our team at
We will be glad to assist.
