FAQs

When shopping in our online store, simply choose your product, select the size or variant you want, and add it to your cart. Then, enter your payment details and complete your order at our secure checkout.

Please review your order carefully to make sure all the details are correct before purchase.

Please contact us as soon as possible within 24 hours of placing your order to request any changes.

Please include your order ID and the details you’d like to update. We’ll do our best to accommodate your request. But once your order has entered production or processing, it can no longer be changed/canceled.

We recommend reviewing all order details carefully before completing your purchase.

If you change your mind and wish to cancel your order, please contact us within 24 hours of your purchase. We can help cancel your order if the request is made within this time frame. We cannot guarantee adjustments beyond this period.

For approved cancellations, the payment gateway will deduct a 5% transaction fee from the total refund amount.

First, kindly check your spam, junk, or promotions folder in your mailbox. If you still can’t find the confirmation, or a wrong email address was entered at checkout, contact us HERE. Include your name and order details if available so we can verify the order quickly.

After you place your order, all updates will be sent to you by email until your order is delivered. This includes important information about your order status, processing, shipping, tracking, and delivery.

If you haven’t received an expected update, please check your spam/junk folder first, or contact us HERE.

Currently, we don’t offer item reservations. Since availability can vary by style and size, so we recommend ordering when your preferred option is in stock.

If you cannot find the answer to your question here, we recommend you to contact us here https://dopekicksworld.com/contact-us

We serve customers worldwide and work with multiple fulfillment and supplier locations. Depending on the product and destination, your order may ship from different fulfillment centers so we can deliver it as efficiently as possible.

Almost all of our sneakers are displayed in the US size. For Luxury Sneakers we use EU size. There’s a size chart in the product description below every single product page. You can refer to it to choose the right size for you.

If the item you are looking for is still on our site but has run out of stock, please contact us at https://dopekicksworld.com/contact-us. We will verify its status and make sure you have the product details to hand.

If you want to update the latest shoes. You can register as a member with Dopekicksworld, we will always email the latest sneakers so you can keep up to date with the information you want. Or you can visit our website to see the latest shoes from us: https://dopekicksworld.com/shop

You can sign up as a member with Dopekicksworld to receive selected discount codes, special offers, and promotion updates. Promo codes may have expiration dates, product exclusions, or other terms, so check the offer details before using one.

Use the search bar at the top of the website and enter a product name, keyword(s), style, or product number. You can then narrow the results using available filters such as Price, Product Type, Size…

Email our Customer Service Team with the product name, style, color, or a photo/link if you have one. Our team can help check availability or whether the item is expected to be restocked.

If you cannot find the answer to your question here, we recommend you to contact us here https://dopekicksworld.com/contact-us

All international credit/debit cards are accepted. Available payment methods may vary by location and checkout. For more information, visit https://dopekicksworld.com/payment-help.

Yes, it’s 100% secure. We take payment security and customer privacy seriously. Payment and order information is handled through secure checkout systems and used as needed to process your order, provide support, and operate our services in accordance with our policies.

US dollars will be the default currency in our store. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

You may try using a different browser, switching to Incognito mode, turning off your VPN, or using another device. If none of these works, our support team will be happy to assist you. Please contact us HERE.

It would also help if you could attach a screenshot of the error when the issue occurs.

In some cases, the payment page or transaction may display the name of our payment processor or billing partner instead of DopeKicksWorld. This is normal and does not affect your order.

If you’re unsure about a charge, please contact Customer Service with your order details before taking any further action.

If you notice more than one charge for the same order, please check your payment statement carefully and contact Customer Service with your order details.

Sometimes a duplicate or pending charge may appear temporarily on your bank or card statement. Please wait for the transaction to fully process, as pending charges may disappear automatically.

The reasons for payment failure can often be attributed to several factors, including:

• The card is expired, inactive, or has insufficient funds.
• Card or billing details were entered incorrectly.
• Your bank requires 3D Secure or one-time verification.
• Your card has online, daily, or international payment restrictions.
• A temporary bank or payment processor issue occurred.

If the issue continues, contact your bank/card issuer or try another available payment method.

If you cannot find the answer to your question here, we recommend you to contact us here https://dopekicksworld.com/contact-us

We’re sorry your order didn’t arrive as expected. Please keep the item, tags, and original packaging in their current condition and contact us at https://dopekicksworld.com/contact-us. Include your order number and clear photos or video showing the item, packaging, shipping label, and problem. Our team will review the information and guide you through the next steps.

Eligible online orders can be returned within 30 days of delivery. Before sending anything back, review our Returns & Exchanges policy and follow the instructions at https://dopekicksworld.com/exchanges-and-returns. Please contact our Customer Support Team to confirm whether your item is eligible.

You can return your order within 30 days of receiving your item(s). In order for a return to be accepted, it must meet the following conditions:

• The item(s) must be unworn, unused, and in the same condition that you received them.
• The item(s) must not have been washed or put in a dryer for any reason.
• The item(s) must not smell strongly of smoke or body odors.
• The item(s) must not be covered in pet or human hair.
• The item(s) must not be stained or damaged in any other way.
• All original sewn-in or hang tags must still be intact.

Once your return is received and inspected, we’ll email you with an update on the refund process. If applicable, the refund will be issued to your original payment method.

Eligible items may be exchanged for another size, color, or item, subject to availability and our Return/Exchange Policy. Review the eligibility requirements and instructions at https://dopekicksworld.com/exchanges-and-returns before starting an exchange.

If you cannot find the answer to your question here, we recommend you contact us here https://dopekicksworld.com/contact-us